Warranty & Property Damage Protocol

If you are not satisfied with our work, call or text us within 24 hours of service completion. We will return within 72 hours (weather and schedule permitting) and re-clean the specific area(s) at no additional charge. This is our first and preferred remedy.

The re-clean guarantee covers the same scope you originally booked. It does not cover requests for additional services you didn't book, nor cleaning damage that arose after we left (e.g., pets, children, other contractors on site).

1. Cleaner reports on-site. Our cleaners are trained to stop, photograph, and call the office immediately if anything is damaged during service. No hiding, no "figure it out later."
2. Office contacts customer. We call or text within 2 business hours of the cleaner's report.
3. Customer acknowledges / disputes. If the customer agrees the item was damaged during service, we open a claim. If the customer disputes whether we caused the damage, we escalate.
4. Repair, replace, or insurance. Depending on value and cause, we repair, replace, or file with our general liability carrier.

We investigate every confirmed claim in good faith. The process includes:

• Review of before/after photos, cleaner statement, and any GPS / timestamp logs from our portal.
• Request of customer photos of the damage and an estimate or receipt if the item was professionally repaired.
• Review of fair-market value using recent comparable sales or receipts.
• Decision letter within 14 business days of receiving all evidence.

To protect individual cleaners from disproportionate personal liability while also protecting our customers, we cap employee financial responsibility for a single damaged item at USD $500. Claims in excess of that amount are handled through our general liability insurance or, if the item is uninsurable (one-of-a-kind heirloom, undocumented value), through good-faith negotiation.

• Pre-existing damage (chipped counters, scratched floors, stained fabrics) documented or undocumented at the time we arrive.
• Normal wear and tear (grout erosion, faded paint, yellowing caulk).
• Structural problems (cracked drywall, sagging floors, compromised grout joints, failing fixtures).
• Items we were asked to move that are not secured (wall-hung art on loose nails, appliances not on their pads, unsecured electronics).
• Items left in common areas that contain pre-existing defects (leaking bottles, loose-lid containers).
• Outdoor surfaces during extreme weather (hurricane warnings, lightning, heat-advisory conditions).

We are cleaners. We are not licensed contractors, engineers, plumbers, electricians, or code inspectors. We do not inspect for, certify compliance with, or remediate violations of any of the following (this list is illustrative, not exhaustive):

• The Florida Building Code.
• The Florida Fire Prevention Code.
• Sarasota County or municipal zoning ordinances.
• Any federal or state professional-engineer-stamped requirements.

If we observe a condition we believe is unsafe, we may stop work and notify you. Our notice is not a professional opinion. Consult a licensed engineer, plumber, electrician, or contractor.

We do not remediate or disturb the following materials. If we suspect their presence, we stop and advise you to retain a properly licensed abatement contractor.

• Asbestos. Subject to OSHA 29 CFR § 1910.1001 and § 1926.1101. Only an accredited contractor may disturb asbestos- containing material.
• Lead-based paint. Subject to OSHA 29 CFR § 1926.62 and EPA Renovation, Repair, and Painting (RRP) rule 40 CFR Part 745 for pre-1978 housing.
• Visible mold exceeding 10 ft² or mold in ducted HVAC. We are not a Florida-licensed Mold Remediator (Fla. Stat. § 468.84).
• Biohazards (blood, bodily fluids, sharps, sewage backup, crime scenes). We are not OSHA 29 CFR § 1910.1030 Bloodborne Pathogens certified at the remediation level.
• Rodent droppings in quantity (hantavirus risk).

Subject to the paragraph below, our aggregate liability for any claim arising out of or related to the services — whether in contract, tort, or otherwise — is limited to the greater of (a) USD $500 or (b) the amounts you paid us for services during the twelve (12) months preceding the event giving rise to the claim.

Nothing in this section limits liability for gross negligence, willful misconduct, bodily injury caused by our negligence, or any liability that cannot be limited under Florida law.

You must notify us of any suspected property damage within 48 hours of the service (or, for unoccupied / short-term rentals, 48 hours of the next physical inspection by the owner). This notice period is a condition of coverage and is reasonable under Fla. Stat. § 95.11. Late notices may still be considered in good faith but are not guaranteed.