Warranty & Property Damage Protocol

Report a service-quality concern by call or text within 24 hours of service completion so we can review the affected area, the accepted scope, and the available visit records. Depending on the facts, Go Green may offer a targeted re-clean, explanation, credit, refund, or another reasonable remedy under the accepted service terms.

When a targeted re-clean is approved, it is limited to the affected work within the originally accepted scope and does not add a charge for that corrective work. Added services and conditions arising after the visit are reviewed separately.

1. On-site report. The service professional should stop work around the affected area, document the condition, and report a suspected service-related damage incident promptly.
2. Customer contact. We contact the customer as promptly as reasonably practicable after receiving the report.
3. Customer acknowledges / disputes. If the customer agrees the item was damaged during service, we open a claim. If the customer disputes whether we caused the damage, we escalate.
4. Repair, replace, or insurance. Depending on value and cause, we repair, replace, or file with our general liability carrier.

We investigate every confirmed claim in good faith. The process includes:

• Review of available before-and-after photos, the service professional's statement, and relevant visit timestamps.
• Request of customer photos of the damage and an estimate or receipt if the item was professionally repaired.
• Review of fair-market value using recent comparable sales or receipts.
• Prompt review after reasonably requested information is received, subject to insurer or third-party review when applicable.

Resolution depends on the available facts, accepted service terms, applicable law, and any relevant third-party review. Depending on the circumstances, a resolution may involve repair, replacement, a service credit or payment, or referral under available coverage. See our Insurance & Bonds page for information about requesting current coverage documents.

• Pre-existing damage (chipped counters, scratched floors, stained fabrics) documented or undocumented at the time we arrive.
• Normal wear and tear (grout erosion, faded paint, yellowing caulk).
• Structural problems (cracked drywall, sagging floors, compromised grout joints, failing fixtures).
• Items we were asked to move that are not secured (wall-hung art on loose nails, appliances not on their pads, unsecured electronics).
• Items left in common areas that contain pre-existing defects (leaking bottles, loose-lid containers).
• Outdoor surfaces during extreme weather (hurricane warnings, lightning, heat-advisory conditions).

Cleaning services do not include the work of licensed contractors, engineers, plumbers, electricians, or code inspectors. We do not inspect for, certify compliance with, or remediate violations of the following (this list is illustrative, not exhaustive):

• The Florida Building Code.
• The Florida Fire Prevention Code.
• Sarasota County or municipal zoning ordinances.
• Any federal or state professional-engineer-stamped requirements.

If we observe a condition we believe is unsafe, we may stop work and notify you. Our notice is not a professional opinion. Consult a licensed engineer, plumber, electrician, or contractor.

We do not remediate or disturb the following materials. If we suspect their presence, we stop and advise you to retain a properly licensed abatement contractor.

• Asbestos. Subject to OSHA 29 CFR § 1910.1001 and § 1926.1101. Only an accredited contractor may disturb asbestos- containing material.
• Lead-based paint. Subject to OSHA 29 CFR § 1926.62 and EPA Renovation, Repair, and Painting (RRP) rule 40 CFR Part 745 for pre-1978 housing.
• Visible mold exceeding 10 ft² or mold in ducted HVAC. We are not a Florida-licensed Mold Remediator (Fla. Stat. § 468.84).
• Biohazards such as blood, bodily fluids, sharps, sewage backup, or crime-scene material. Specialized remediation is outside routine cleaning unless separately accepted through a qualified provider.
• Rodent droppings in quantity (hantavirus risk).

Subject to the paragraph below, our aggregate liability for any claim arising out of or related to the services — whether in contract, tort, or otherwise — is limited to the greater of (a) USD $500 or (b) the amounts you paid us for services during the twelve (12) months preceding the event giving rise to the claim.

Nothing in this section limits liability for gross negligence, willful misconduct, bodily injury caused by our negligence, or any liability that cannot be limited under Florida law.

You must notify us of any suspected property damage within 48 hours of the service (or, for unoccupied / short-term rentals, 48 hours of the next physical inspection by the owner). This notice period is a condition of the claim process. Late notices may be considered in good faith, subject to the accepted service agreement and applicable law.