What makes your cleaning organic or green?

Share fragrance, allergy, pet, surface, or product concerns before dispatch so the office can note the right cleaning preferences.

Are your products selected with children in mind and pets?

The office can note sensitivities, pets, fragrance preferences, and surface concerns before the first cleaner visit.

Do I need to be home or prepare before you arrive?

We simply ask that surfaces are tidy so we can focus on detailed cleaning. You're welcome to be home, leave us access instructions, or let our coverage-reviewed crew lock up when finished.

What if I'm not satisfied with the clean?

Contact the office promptly if something feels off. A manager can review the notes, photos, and scope, then decide the fairest next step.

How much does house cleaning cost in Sarasota?

Organic house cleaning pricing depends on home size, current condition, visit frequency, pets, add-ons, access details, and whether the visit is a standard clean, deep clean, move-out, or turnover. Start a quote online and the office will confirm first-clean details before dispatch.

Is organic cleaning as effective as chemical cleaning?

The goal is a detailed clean with safer product preferences and no unnecessary harsh bleach or ammonia. Share allergies, fragrance sensitivities, pets, and surface concerns during intake so the office can note the right approach.

Do you bring your own cleaning supplies?

Yes, cleaners can bring supplies and equipment. If you have product preferences, sensitivities, surfaces that need special care, or items you do not want touched, include those notes before the first visit.

How do I book a cleaning in Sarasota?

Start a quote online, choose the service type, share timing preferences, and add first-clean details such as pets, access, parking, and areas off limits. The office confirms exact scope and access by phone before cleaners are sent.

Do you offer commercial office cleaning in Sarasota?

Yes, we provide organic commercial cleaning for offices, medical facilities, retail spaces, and condominiums throughout the Sarasota-Bradenton area. Contact us for a custom commercial quote.

Are your cleaners background checked?

Yes, every Go Green team member is fully background checked, coverage-reviewed, and insured. We take the safety and security of your home seriously.

What areas do you serve near Sarasota?

We serve Sarasota, Bradenton, Lakewood Ranch, Venice, Siesta Key, Longboat Key, Osprey, Nokomis, and surrounding Gulf Coast communities.

Can I reschedule or cancel my cleaning?

Yes, you can reschedule or cancel directly from your customer portal or by texting us. We ask for 24 hours notice to avoid a cancellation fee.

Do you offer deep cleaning services?

Yes, our Deep Refresh service covers baseboards, inside appliances, detailed bathrooms, window tracks, and every corner. Perfect between seasons or before/after moving.

How do I pay for my cleaning?

We accept all major credit cards, debit cards, and digital payments through our secure online portal. Payment is processed automatically after your cleaning is complete.

Legal · Policy

Refund Policy

Effective April 9, 2026

1. Our Re-clean Review Policy

We stand behind every clean. If you're not satisfied with any area of your cleaning, let us know within 24 hours and we will return and re-clean that area at no additional cost. This is our primary remedy — we'd always rather make it right than issue a refund.

2. When Cash Refunds Apply

We issue cash refunds only in the following situations:

The cleaning was paid for but never performed (and we could not reschedule)
You were billed twice for the same visit
A deposit was collected for a booking that was later canceled by Go Green
Applicable law requires a refund

3. Service Credits

For partial dissatisfaction where a re-clean is impractical (e.g., you're moving out the next day), we may offer a service credit toward a future cleaning instead of a cash refund. Credits do not expire and are transferable within your household.

4. Tips & Gratuities

Tips are paid directly to your cleaner and are non-refundable once the cleaning is complete. If you'd like to reverse a tip charge (e.g., wrong amount entered), contact us within 24 hours and we'll coordinate with the cleaner.

5. Gift Cards

Gift cards are non-refundable and do not expire. If a gift card is lost or stolen, we can look up its balance by code but cannot replace it.

6. Damages & Breakage Claims

Damage claims are handled through our liability insurance, not through refunds. See our Service Agreement, Section 8 for the claim process.

7. Chargebacks

If you have a billing concern, please contact us first at (941) 271-7948 or hello@gogreenorganicclean.com. We resolve the vast majority of concerns within one business day. Filing a chargeback without first contacting us may result in a hold on future bookings pending review.

8. How to Request a Refund

Email or call us within 24 hours of the issue.
Describe the problem and include any photos.
We will review and respond within one business day with a re-clean offer, a service credit, or (if applicable) a refund to your original payment method.
Refunds to credit cards typically post within 5–10 business days.

8. How to Request a Refund

Email or call us within 24 hours of the issue.

Describe the problem and include any photos.

We will review and respond within one business day with a re-clean offer, a service credit, or (if applicable) a refund to your original payment method.

Refunds to credit cards typically post within 5–10 business days.

Refund Policy

1. Our Re-clean Review Policy

2. When Cash Refunds Apply

3. Service Credits

4. Tips & Gratuities

5. Gift Cards

6. Damages & Breakage Claims

7. Chargebacks

8. How to Request a Refund

Refund Policy

1. Our Re-clean Review Policy

2. When Cash Refunds Apply

3. Service Credits

4. Tips & Gratuities

5. Gift Cards

6. Damages & Breakage Claims

7. Chargebacks

8. How to Request a Refund

Contact

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