Legal · Policy
Refund Policy
Effective April 9, 2026
1. Our Satisfaction Guarantee
We stand behind every clean. If you're not satisfied with any area of your cleaning, let us know within 24 hours and we will return and re-clean that area at no additional cost. This is our primary remedy — we'd always rather make it right than issue a refund.
2. When Cash Refunds Apply
We issue cash refunds only in the following situations:
- The cleaning was paid for but never performed (and we could not reschedule)
- You were billed twice for the same visit
- A deposit was collected for a booking that was later canceled by Go Green
- Applicable law requires a refund
3. Service Credits
For partial dissatisfaction where a re-clean is impractical (e.g., you're moving out the next day), we may offer a service credit toward a future cleaning instead of a cash refund. Credits do not expire and are transferable within your household.
4. Tips & Gratuities
Tips are paid directly to your cleaner and are non-refundable once the cleaning is complete. If you'd like to reverse a tip charge (e.g., wrong amount entered), contact us within 24 hours and we'll coordinate with the cleaner.
5. Gift Cards
Gift cards are non-refundable and do not expire. If a gift card is lost or stolen, we can look up its balance by code but cannot replace it.
6. Damages & Breakage Claims
Damage claims are handled through our liability insurance, not through refunds. See our Service Agreement, Section 8 for the claim process.
7. Chargebacks
If you have a billing concern, please contact us first at (941) 271-7948 or hello@gogreenorganicclean.com. We resolve the vast majority of concerns within one business day. Filing a chargeback without first contacting us may result in a hold on future bookings pending review.
8. How to Request a Refund
- Email or call us within 24 hours of the issue.
- Describe the problem and include any photos.
- We will review and respond within one business day with a re-clean offer, a service credit, or (if applicable) a refund to your original payment method.
- Refunds to credit cards typically post within 5–10 business days.
