Refund Policy

1. Our Re-clean Review Policy

We stand behind every clean. Review the completed checklist and available before-and-after photos in the secure job ticket. If a specific item needs attention, identify that task or area within 24 hours so it enters our no-charge re-clean review. This deadline governs the contractual re-clean guarantee; it does not waive a non-waivable legal, regulatory, payment-card, small-claims, or honest-review right.

A disputed item does not automatically erase payment for work completed outside that item. The checklist, photos, customer statement, and invoice record are considered together—none is an automatic verdict.

If you are present at closeout, we ask you to respect the time and effort of the cleaners by taking a reasonable opportunity to review the finished work and identify any visible, readily correctable checklist item before the crew leaves. When that opportunity is provided and no specific concern is raised, the documented closeout is contractual acceptance of those visible checklist items. A later change of preference about an accepted visible item does not qualify for a full or partial cash refund; the contractual service remedy, when appropriate, is an item-specific re-clean.

This closeout rule does not apply to work that was not performed, duplicate billing, a concealed condition that could not reasonably be found during closeout, property damage, fraud or misrepresentation, or a right or remedy that applicable law or a payment-card network does not permit the parties to waive.

2. When Cash Refunds Apply

We issue cash refunds only in the following situations:

• The cleaning was paid for but never performed (and we could not reschedule)
• You were billed twice for the same visit
• A deposit was collected for a booking that was later canceled by Go Green
• Applicable law requires a refund

A correctly calculated, signed $45.00-per-reserved-cleaner late cancellation or no-access fee is not a payment for an unperformed cleaning and is not refunded merely because the underlying visit did not occur. We reverse a fee charged to the wrong visit, outside the 24-hour window, with the wrong crew count, twice for the same event, without the required signed disclosure, or when an exception or non-waivable right applies.

3. Service Credits

For partial dissatisfaction where a re-clean is impractical (e.g., you're moving out the next day), we may offer a documented service credit or invoice adjustment instead of a cash refund. Any credit is recorded against the canonical invoice and includes the approving admin's reason and reference.

4. Tips & Gratuities

Tips are paid directly to your cleaner and are non-refundable once the cleaning is complete. If you'd like to reverse a tip charge (e.g., wrong amount entered), contact us within 24 hours and we'll coordinate with the cleaner.

5. Gift Cards

Gift cards are non-refundable and do not expire. If a gift card is lost or stolen, we can look up its balance by code but cannot replace it.

6. Damages & Breakage Claims

Damage claims are handled through our liability insurance, not through refunds. See our Service Agreement, Section 8 for the claim process.

7. Chargebacks

If you have a billing concern, please contact us first at (941) 271-7948 or hello@gogreenorganicclean.com. We resolve the vast majority of concerns within one business day. We ask for a reasonable opportunity to inspect and correct the billing record first. A disputed account may be placed on a neutral hold for future bookings while the exact charge and evidence are reviewed, but we do not retaliate for a good-faith billing notice, regulator report, payment-card dispute, or honest review. Nothing in this process limits a payment-card right that applicable law or the card network does not permit the parties to waive.

8. How to Request a Refund

1. Open the secure job ticket and choose touch-up, billing review, or property incident.
2. Select the exact checklist item or area and add any useful details.
3. The resolution record will preserve the visit evidence and show the re-clean, explanation, credit review, incident review, or other approved outcome.
4. If a refund is approved, its provider reference is recorded before the case is closed.