What makes your cleaning organic or green?

We only use third-party certified products from EPA Safer Choice and Green Seal partners. No chlorine, ammonia, synthetic fragrances, or petroleum-derived surfactants. Every ingredient list is available on request.

Are your products safe for children and pets?

Absolutely. Our plant-powered formulas are non-toxic, biodegradable, and hypoallergenic. We also avoid aerosol sprays to protect sensitive lungs and paw pads.

Do I need to be home or prepare before you arrive?

We simply ask that surfaces are tidy so we can focus on detailed cleaning. You're welcome to be home, leave us access instructions, or let our bonded crew lock up when finished.

What if I'm not satisfied with the clean?

Your satisfaction is guaranteed. If something feels off, contact us within 24 hours and we'll revisit promptly to make it right—no additional charge.

Legal · Policy

Refund Policy

Effective April 9, 2026

1. Our Satisfaction Guarantee

We stand behind every clean. If you're not satisfied with any area of your cleaning, let us know within 24 hours and we will return and re-clean that area at no additional cost. This is our primary remedy — we'd always rather make it right than issue a refund.

2. When Cash Refunds Apply

We issue cash refunds only in the following situations:

The cleaning was paid for but never performed (and we could not reschedule)
You were billed twice for the same visit
A deposit was collected for a booking that was later canceled by Go Green
Applicable law requires a refund

3. Service Credits

For partial dissatisfaction where a re-clean is impractical (e.g., you're moving out the next day), we may offer a service credit toward a future cleaning instead of a cash refund. Credits do not expire and are transferable within your household.

4. Tips & Gratuities

Tips are paid directly to your cleaner and are non-refundable once the cleaning is complete. If you'd like to reverse a tip charge (e.g., wrong amount entered), contact us within 24 hours and we'll coordinate with the cleaner.

5. Gift Cards

Gift cards are non-refundable and do not expire. If a gift card is lost or stolen, we can look up its balance by code but cannot replace it.

6. Damages & Breakage Claims

Damage claims are handled through our liability insurance, not through refunds. See our Service Agreement, Section 8 for the claim process.

7. Chargebacks

If you have a billing concern, please contact us first at (941) 271-7948 or hello@gogreenorganicclean.com. We resolve the vast majority of concerns within one business day. Filing a chargeback without first contacting us may result in a hold on future bookings pending review.

8. How to Request a Refund

Email or call us within 24 hours of the issue.
Describe the problem and include any photos.
We will review and respond within one business day with a re-clean offer, a service credit, or (if applicable) a refund to your original payment method.
Refunds to credit cards typically post within 5–10 business days.

8. How to Request a Refund

Email or call us within 24 hours of the issue.

Describe the problem and include any photos.

We will review and respond within one business day with a re-clean offer, a service credit, or (if applicable) a refund to your original payment method.

Refunds to credit cards typically post within 5–10 business days.