1. Our commitment
Accessibility is not a compliance box for us — it is a customer-service issue. An organic-cleaning customer with low vision deserves the same frictionless booking experience as anyone else. We commit to:
- Designing new features to WCAG 2.1 AA from the first wireframe.
- Reviewing every released page quarterly with automated and manual accessibility tools.
- Responding to accessibility feedback within 2 business days.
- Resolving confirmed WCAG AA barriers within 30 days or providing an individual accommodation in the meantime.
2. Standards we apply
- WCAG 2.1 Level AA — baseline target for the website and customer portal.
- ADA Title III — public-accommodation obligations for our booking and service flows.
- Section 508 — applied for public-sector commercial customers.
- EN 301 549 v3.2.1 — for any UK / EU visitors.
3. What we do today
- Semantic HTML5 with a single
<h1>per page and logical heading order. - ARIA landmarks (
main,nav,footer). - Keyboard focus visible on every interactive element (
:focus-visiblestyles). - Color contrast ≥ 4.5:1 for body copy and ≥ 3:1 for large text / UI.
- Scalable text up to 200% without loss of functionality.
- Minimum 44×44 CSS pixel tap targets on mobile (iOS HIG / Android guidance).
- Alt text on content images; decorative images marked
alt="". - Form fields with visible labels, error text tied via
aria-describedby. - Skip-to-content links on every page (try Tab on this page).
- Reduced-motion preference respected in transitions and animations.
4. Known gaps & remediation timeline
We will not pretend we are perfect. Known accessibility gaps we are actively fixing:
| Issue | Status | Target fix |
|---|---|---|
| Legacy PDFs (paystubs, service agreements) are not fully tagged. | In progress | Q3 2026 |
| Video testimonials lack audio descriptions (captions are available). | Scheduled | Q4 2026 |
| Interactive service-area map (Leaflet) — keyboard alt-view available via text list. | Mitigation in place | Ongoing |
5. Third-party content
We embed a small number of third-party services (Stripe checkout, Google reCAPTCHA, YouTube/Vimeo for review clips) whose user interfaces we do not control. We choose vendors that publish accessibility conformance reports and we periodically re-evaluate alternatives. If you encounter a barrier in an embedded third-party element, please tell us — we will either switch vendors or offer an accommodation.
6. Testing & review cadence
- Automated axe-core scans on every pull request in CI.
- Lighthouse accessibility audit on the home, booking, and portal pages weekly.
- Manual keyboard + VoiceOver / NVDA smoke tests on each release milestone.
- External accessibility review: annually by a third-party auditor (vendor TBD — [verify / retain]).
7. Report a barrier
Found something that doesn't work for you? We want to hear about it within 2 business days.
- Email: accessibility@gogreenorganicclean.com
- Phone or text: (941) 271-7948
- Mail: Go Green Organic Clean LLC, [PRINCIPAL BUSINESS ADDRESS — verify in public records], Sarasota, FL
8. Alternative formats
If any part of this statement, our service agreements, or our website is inaccessible to you, contact us and we will provide the same information by phone call, large-print mail, or accessible PDF within 5 business days at no charge. See also our GDPR notice and CCPA notice, both of which are available in accessible formats on request.
