Cancellation & Rescheduling Policy

1. How Much Notice We Need

• 24 or more hours' notice: No late fee.
• Less than 24 hours' notice: $45.00 for each reserved cleaner.
• Material reschedule inside 24 hours: the same $45.00-per-reserved-cleaner fee.
• Lockout / no-show / unable to enter: the same $45.00-per-reserved-cleaner fee; it is not stacked on top of a cancellation fee for the same event.
• Recurring customer skip with 24+ hours' notice: No late fee.

These fees exist because last-minute cancellations leave our crew without work for that window and we're committed to paying our team fairly.

The signed visit agreement names the reserved crew and shows the exact total: one cleaner = $45.00, two = $90.00, and three = $135.00. A visit with no reserved cleaner has no per-cleaner fee. A fee is based on the signed agreement and the confirmed visit, crew, notice time, and reason for the change.

2. How to Cancel or Reschedule

The fastest options, in order:

1. Log in to your client portal and tap Reschedule on the upcoming visit.
2. Text or call us at (941) 271-7948.
3. Email hello@gogreenorganicclean.com.

Notice is effective when it is received through the client portal, phone or text, or email. Keep the confirmation or message for your records.

3. Cancellations by Go Green

If Go Green must cancel or change a visit because of illness, a crew emergency, severe weather, or another service interruption, we will:

• Contact you as soon as practical
• Discuss the available rescheduling options
• Confirm any applicable account adjustment in writing

4. Waivers and Exceptions

No fee applies when Go Green cancels or asks to change the visit, or when severe weather or an evacuation order makes travel unsafe. You may ask for an emergency waiver, and we will review the confirmed circumstances consistently and in good faith. Applicable non-waivable rights always control. A waiver for one event does not rewrite the signed policy for later visits.

5. Recurring Service Pauses

Going on vacation? Pause your recurring service in the client portal or by letting us know. Your schedule, pricing, and next available visit may need to be reviewed when service resumes, particularly after an extended pause.

6. Refunds

A concern about one item does not automatically cancel the invoice for completed work outside that item. Use the secure visit closeout to identify the exact checklist task or area within 24 hours so we can review the evidence and offer the appropriate cure. A targeted re-clean is our primary service-quality remedy; Go Green may still approve an explanation, invoice adjustment, credit, or refund when the facts, billing record, or applicable law require it. See our Refund Policy for the full details.

7. Disputing a Cancellation Fee

If you believe a cancellation fee was charged in error, reply to the charge email or call us within 7 days. We will review the visit and billing information and correct a fee when the record supports it.

8. Contact

Go Green Organic Clean · Sarasota, FL
(941) 271-7948 · hello@gogreenorganicclean.com