Cancellation & Rescheduling Policy

1. How Much Notice We Need

• 24 or more hours' notice: No late fee.
• Less than 24 hours' notice: $45.00 for each reserved cleaner.
• Material reschedule inside 24 hours: the same $45.00-per-reserved-cleaner fee.
• Lockout / no-show / unable to enter: the same $45.00-per-reserved-cleaner fee; it is not stacked on top of a cancellation fee for the same event.
• Recurring customer skip with 24+ hours' notice: No late fee.

These fees exist because last-minute cancellations leave our crew without work for that window and we're committed to paying our team fairly.

The signed visit agreement names the reserved crew and shows the exact total: one cleaner = $45.00, two = $90.00, and three = $135.00. A visit with no reserved cleaner has no per-cleaner fee. Go Green records the scheduled start, request receipt time, crew, and reason; the office verifies those records before approving an invoice or charge.

2. How to Cancel or Reschedule

The fastest options, in order:

1. Log in to your client portal and tap Reschedule on the upcoming visit.
2. Text or call us at (941) 271-7948.
3. Email hello@gogreenorganicclean.com.

Cancellation time is measured by the timestamp when our published portal, phone/SMS provider, or email system records receipt. Keep the confirmation or message record for your files.

3. Cancellations by Go Green

We almost never cancel, but if we do (illness, crew emergency, severe weather, etc.) we will:

• Notify you as soon as possible
• Offer the earliest available reschedule slot
• Apply a courtesy 10% credit toward your next visit

4. Waivers and Exceptions

No fee applies when Go Green cancels or asks to change the visit, or when severe weather or an evacuation order makes travel unsafe. Management may approve a documented emergency waiver after a consistent, good-faith review. Applicable non-waivable rights always control. A waiver for one event does not rewrite the signed policy for later visits.

5. Recurring Service Pauses

Going on vacation? Pause your recurring service in the client portal or by letting us know. Pauses of 30 days or less hold your schedule and pricing. Pauses over 30 days may require re-onboarding and a fresh walkthrough quote.

6. Refunds

A concern about one item does not automatically cancel the invoice for completed work outside that item. Use the secure visit closeout to identify the exact checklist task or area within 24 hours so we can review the evidence and offer the appropriate cure. A targeted re-clean is our primary service-quality remedy; an authorized admin may still approve an explanation, invoice adjustment, credit, or refund when the facts, billing record, or applicable law require it. See our Refund Policy for the full details.

7. Disputing a Cancellation Fee

If you believe a cancellation fee was charged in error, reply to the charge email or call us within 7 days. We review every dispute personally and will reverse fees charged in error.

8. Contact

Go Green Organic Clean · Sarasota, FL
(941) 271-7948 · hello@gogreenorganicclean.com